Mr. Williams is Chief Executive Officer of American Express National Bank (AENB) and Group President, Enterprise Services, a role he assumed in April 2021. As CEO of AENB, Mr. Williams oversees American Express’ U.S. banking operation, which is responsible for over 60 percent of the company’s total revenues. In addition, as Group President of Enterprise Services, he leads the company’s largest shared services organizations globally, including real estate, procurement, technology, digital capabilities, customer service, credit and fraud operations serving consumers, commercial clients, and merchants, as well as consumer travel servicing.
Previously, Mr. Williams was Group President of Global Merchant & Network Services, responsible for managing relationships with the millions of merchants around the world that accept American Express Cards, and the company’s payments network, bank partnerships, international loyalty coalition programs and relationships with its largest strategic partners. He has also held various senior leadership positions across American Express’ Small Business Services, Global Corporate Payments, and Global Merchant Services organizations.
Mr. Williams earned his BA from Stanford University and his MBA from the Wharton School at the University of Pennsylvania. He is a member of the American Express Executive Committee, AENB Board of Directors, the Wharton Board of Advisors, and the USA Track & Field Foundation Board.