Ms. Herena has been Chief Colleague Experience Officer (CCEO) of American Express since 2019. As CCEO and member of the company’s Executive Committee, Ms. Herena is responsible for all aspects of the colleague experience globally including talent management, talent acquisition, leadership development, colleague servicing, compensation and total well-being. She also serves as an officer of American Express Company and the American Express National Bank.
Throughout Ms. Herena’s 29-year career, she has held leadership roles across various industries, including Chief Human Resources Officer (CHRO) and Senior Executive Vice President, HR, Marketing and Communications at BNY and a number of increasingly senior HR leadership roles at PepsiCo, Honeywell and The Quaker Oats Company.
Ms. Herena sits on both the Executive Committee and Board of Directors of the HR Policy Association (HRPA) and is Chair of the American Health Policy Institute Advisory Board. Additionally, she is a graduate and faculty member of the Cornell ILR School CHRO Top Seat program. Ms. Herena holds a Bachelor of Arts in Communication Studies from the University of Wisconsin Parkside and two Masters of Arts degrees, one in Communication Studies from Northern Illinois University and one in Organizational Psychology and Change Leadership from Columbia University.