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Shareholder Services

Written shareholder inquiries may be sent to either our Transfer Agent or the Secretary's Office of American Express:

Transfer Agent

P.O. BOX 505000
Louisville, KY 40233-5000

The Corporate Secretary's Office

American Express Company
200 Vesey Street,
New York, New York 10285

Shareholder's Stock Purchase Plan

The Company's Shareholder's Stock Purchase Plan provides shareholders and new investors with a convenient way to purchase common shares through cash contributions and reinvestment of dividends. For a prospectus and other inquiries regarding the Shareholder's Stock Purchase Plan, contact:

462 South 4th Street
Louisville, KY 40202

Direct Deposit of Dividends

The Company has established an Electronic Direct Deposit of Dividends service for the electronic payment of quarterly dividends on the Company's common shares. With this service, registered shareholders may have their dividend payments sent electronically to their checking account or financial institution on the payment date. Shareholders interested in enrolling in this service should call Computershare at 1-800-463-5911.

Cost Basis Calculator

As a helpful service to our shareholders, American Express Company is pleased to announce the availability of the NetBasis Cost Basis system via a hyperlink on our web site. For a fee, you may use NetBasis to calculate the cost basis for your American Express Company common shares, adjusted for any corporate actions or dividend reinvestments. All you need to use NetBasis are your purchase/acquisition/sales dates and the number of shares acquired and/or sold on those dates.

If you have any questions about using NetBasis, you can call their 24/7 Customer Care Call Center at 1-888-80-BASIS (1-888-802-2747) or use the Live Web Chat service located on the Help button once you have logged on to the system.

By selecting the NetBasis link above, you will be leaving the American Express Company web site and will be redirected to the NetBasis system which contains historical information related to the cost basis of American Express Company's common shares. American Express Company receives no compensation from NetBasis. American Express Company shall have no liability for any information received from the NetBasis system.