Denise Pickett is president of the Global Services Group at American Express Company, a role she assumed in September 2019. She leads the company’s customer service, credit and fraud operations serving consumers, commercial clients and merchants around the world, as well as consumer travel and lifestyle services. She also oversees critical internal shared services including real estate, procurement and sales enablement. Denise is an officer of the company and a member of the Executive Committee.
Since joining American Express in 1992, Denise has held a series of progressively senior roles throughout the company. Previously, she served as Chief Risk Officer and President, Global Risk, Banking and Compliance for American Express, a role she assumed in February 2018.
Prior to that, she was Country Manager for American Express Canada and President and CEO of Amex Bank of Canada. Denise subsequently relocated to the United States where she served as President of American Express OPEN, the small business division, followed by President of U.S. Consumer Services.
Currently, Denise sits on the board of directors of TELUS, one of Canada’s largest telecommunications companies. She also serves as Vice Chair on the board of directors of the United Way of New York City.
Denise holds an MBA in marketing from the Schulich School of Business at York University and earned an Honours B.S.C. from the University of Toronto. She was named to Payment Source’s Most Influential Women in Payments in 2018.