Ms. Pickett has been President of the Global Services Group at American Express Company since 2019. In this role, Ms. Pickett leads the company’s customer service, credit, and fraud operations serving consumers, commercial clients, and merchants around the world, as well as global travel and lifestyle servicing. In addition, she oversees internal shared services functions, including global real estate and procurement. Ms. Pickett is also an officer of the company and a member of the Executive Committee.
Ms. Pickett has held many positions during her 32 years at American Express, including Chief Risk Officer and President, Global Risk, Banking, and Compliance, President of U.S. Consumer Services, President of American Express OPEN, and Country Manager for American Express Canada and President and CEO of American Express Bank of Canada.
Ms. Pickett currently sits on the Board of Directors for Canadian-based communications technology company, TELUS, and previously served on the United Way of New York City’s Board of Directors for over 10 years. Ms. Pickett holds an MBA in marketing from the Schulich School of Business at York University and earned an Honours B.S.C. from the University of Toronto.