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Executive Committee & Directors

Denise Pickett

Executive Committee

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Denise Pickett, President, Global Services Group
Colleague Since'92

Denise Pickett is President of the Global Services Group at American Express Company, a role she assumed in September 2019. She leads the company’s customer service, credit and fraud operations serving consumers, commercial clients and merchants around the world. She also oversees critical shared services functions, including real estate, procurement, sales enablement and enterprise-wide strategic initiatives. Denise is an officer of the company and a member of the Executive Committee, which develops the company’s strategic direction and determines key policies. She also serves as an officer of American Express National Bank.

Since joining American Express in 1992, Denise has held a series of progressively senior roles throughout the company. Previously, she served as President, Global Risk, Banking and Compliance (GRBC) and Chief Risk Officer. In this role, she was responsible for developing American Express’ risk appetite, ensuring the company’s safety and soundness and maintaining its control and compliance environment.

Prior to joining GRBC, Denise was President of U.S. Consumer Services, which made up about one-third of the company’s revenue, and included the U.S. Card business, the industry-leading Membership Rewards program, as well as the Global Travel & Lifestyle Services group. She was also a member of the Board of Directors of the former American Express Centurion Bank.

Earlier, Denise served as President of American Express OPEN, the leading card issuer for small businesses in the U.S. In this role, she led the organization that supported business owners and entrepreneurs with products and services to help them run and grow their businesses.

Denise was also Senior Vice President and Country Manager for American Express Canada, leading the consumer and small business divisions and serving as President and CEO of American Express Bank of Canada.

Currently, Denise is a member of the board of directors of TELUS, one of Canada’s largest telecommunications companies and the country’s largest health care IT provider. She also serves as Vice Chair of the board of directors of the United Way of New York City.

Denise holds an MBA in marketing from the Schulich School of Business at York University and earned an Honours B.S.C. from the University of Toronto. She was named to PaymentsSource’s Most Influential Women in Payments in 2018.